Skills Training & Development

Trainer Trainer Course

1 day/6 hour course - £425 for course up to 12 delegates.

• We will teach your delegate the science of how people learn to give them the confidence and knowledge to design and deliver company training within your organisation.

Customer Excellence

1 day/6 hour course - £425 for course up to 12 delegates.

• Customer service / satisfaction
• Help your staff understand your customers needs
• Up selling
• Building customer rapor

Manager of Tomorrow

1 day/6 hour course - £425 for course up to 12 delegates.

• Promote in house and let us help make your candidates ready for the next step of their career within your organisation.
• Develops key skills such as confidence building, communication, dealing with conflict, team building, managing expectations, customer awareness, up selling, customer service.

Bespoke

prices quoted on individual basis.

• Our expert trainers can develop bespoke training packages around your organisations unique needs. The following process will be carried out.
  • Information gathering session identifying a clear aim and objective for the training
  • Proposal presented of course content, method of delivery and examination
  • Write the course
  • Delivery the course
  • Course Follow up to ensure the aims and objectives were achieved.