1.  Purpose of the Job

§   To deliver a front to back first-class experience to all stakeholders, both internal and external to the clients

§   Ensuring all our customers have a first-class experience, with prompt and efficient service; ensuring expectations are consistently exceeded.

§   To be very service focussed and driven with demonstrable impeccable standards.

§   To continually access and monitor team performance, whilst recognising the need for training, and potential for development.

4. Context and main issues – Describe the most difficult types of problems the jobholder has to face and/or the regulations, guidelines, practices that are to be adhered to.

• To deliver a high-quality food service. The aspiration is to be one of the UK’s best independent schools
• Creativity – there is a desire to see constant change and freshness. Innovation is key to realising the headmaster’s brief of bringing Joy and Creativity to student life through catering
• Ability to work in a fast-moving complex operation – high volume student catering delivered on a regular basis

5.  Main assignments – Indicate the main activities / duties to be conducted in the job.

  Operations

§  Liaise with Front of house manager to clearly understand the needs of the business.

§  Close and effective communication with the Head Chef and other senior chefs to deliver events

Provide direction and expertise to the operating area by promoting the sites strategies and best practice to uphold both company missions and values.

§  Assist Hospitality manager and Head Chef adhere to all food hygiene and health and safety standards, to ensure they are maintained to the required client.

People

§  Support selection process, recruit and induct the right team.

§  Keep open channels of communication with all stakeholders

§  Lead by example by role modelling Managerial Behaviors

Client

§  Ensure the FOH Team deliver the operation to the service standards agreed in the contract with the client

§  Identify events involving parents and governors and recognise the importance of these key customer groups.

6.  Accountabilities

• To deliver a consistent level of service, within the Company's high standards, to the contract specification and agreed performance, qualitative and financial targets.
• Comply with Company and statutory regulations relating to safe systems of work, Allergens, health & safety, hygiene, cleanliness, fire and COSHH.

7.  Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively

Essential Criteria

§   Highly effective communication and interpersonal skills

§   Excellent time management and organisational skills

§   PC and software literate

§   Able to demonstrate positive attitude to self-development; willingness to learn in role and identify own training needs as appropriate

§   Displays a constant and sustained level of enthusiasm and self-motivation

§   Strong ability to build professional partnerships and communicate at all levels, particularly at senior client levels

§   Ability to set high standards, achievable through striving for continuous improvement

§   Ability to act on own initiative and to work effectively as part of a team

§   Flexible approach to role

§   Hold a personal driving license – desirable but not essential

8.  Competencies – Indicate which of the core competencies and any professional competencies that the role requires

• Client centric – Always have the client (and their customers) at the center of everything we do
• Passionate about Service – Our service is our reputation so the quality of service needs to be the highest possible – there are no limits, and we can always improve next time
• Enthusiastic - Displays a natural and sustained enthusiasm and energy
• Self-Motivated - Needs no encouragement to make things happen
• Able to build and maintain relationships at all levels - Can communicate within both client and caterer.
• Strong but Flexible - Always prepared to listen and consider the views of others
• Committed to Development - Demonstrates recognition of others’ contribution
• Competitive - Shows a healthy desire to win
• Positive - Focuses on what CAN be done
• Personal Behaviour - Recognises importance that our behavior has on the attitudes and actions of others
• Responsible - Conscious of the consequences of action or inaction
• Conscientious - Demonstrates a commitment to get things done on or before agreed deadlines
• Decisive - Willing to make and implement difficult decisions